Campminder provides various support options depending on system module and issue. See the list below to view your contact options.
Support
Although exploring our help articles and videos is a great starting point, you may sometimes need personalized assistance. Our Campminder and Gazebo Support teams are here to answer your specific questions and provide guidance tailored to your camp's unique needs. The most efficient way to contact us is through the ticketing system in your Campminder or Gazebo account. If you prefer not to use the ticket system, feel free to call us directly.
Phone: 303 - 444 - 2267
Hours: Our Support Team is available Monday - Friday, 7am - 4:30pm (Mountain Time)
2024 Support Closures:
Closed Monday, January 15 for Martin Luther King Jr. Holiday
Closed Thursday, February 29th for All Company Gathering. Ticket Monitoring will be in place.
2024 Summer hours begin May 27th:
Monday - Friday, 7am - 5:30pm (Mountain Time)
Weekends, 7am - 4:30pm (Mountain Time)
Account Executive (AE)
Your experience with Campminder and Gazebo starts with your Account Executive (AE). They take the time to understand your business operations and help assess whether Campminder or Gazebo suits your organization. As industry experts, they can address detailed functionality queries, demonstrate various technology aspects, and offer business best practices advice. Your AE will also contact you when new Campminder and Gazebo products are released to confirm they align with your business needs. Feel free to reach out to them to explore new Campminder offerings.
If you do not have your AE’s contact information, please reach out to Campminder Support: 303 - 444 - 2267
Implementation Success Manager (ISM)
Your ISM guides you through the process of setting up your account, handling technical implementation, and activating payment processing. They lead scheduled meetings and outline tasks for you to accomplish independently. Once your account is set for launch, they'll connect you with your Client Success Manager. You might encounter your ISM again in our spring webinar series for refreshers.
Client Success Manager (CSM)
Your CSM is your strategic partner who ensures that you have the tools you need to use Campminder and Gazebo. CSMs guide clients with best practices in Camping and Event Management, offering suggestions and options for editing account set-ups. They provide information on new features and modules and collect direct feedback from clients.
If you do not have your CSM’s contact information, please reach out to Campminder Support.
Accounting Team
The Accounting team assists clients in handling the financial elements of their accounts. They support setting up your Maxio account, respond to queries about invoicing or payments, and issue invoices for additional services you opt into, like background check screenings.
If you have questions about your Campminder or Gazebo invoice, you can contact accounting@campminder.com
Emergency Help Outside Campminder Hours
Below, you'll find solutions to the most common issues we field in Support:
How to Void a Credit Card Transaction: Accidentally processed a wrong amount or used an incorrect card? This guide will show you how to fix the issue using your NMI Payment gateway. Act quickly, though – you can only void transactions on the same day they were made.
Unlock a User or Parent: Has someone on your team, or perhaps you yourself, been locked out of the Campminder system due to a password error? Check out this article to learn how to restore access to Campminder.
Troubleshoot The Faxback System: Are you having problems with your Faxback forms coming into Campminder? Start here for some helpful hints and tips.
The Go Live Checklist: Ready to go with your next season's camper app? Check here first.