Campminder provides various support options depending on system module and issue. See the list below to view your contact options.
Support
Although exploring our help articles and videos is a great starting point, you may sometimes need personalized assistance.
Our Campminder Support teams are here to answer your specific questions and provide guidance tailored to your camp's unique needs. The most efficient way to contact us is through the ticketing system in your Campminder account.
You can also use Chat in the bottom right of your Campminder system, available weekdays 9am to 6pm ET.
If you need assistance via a call, the Campminder Support team is available by phone weekdays 9am to 6:30pm ET at (303) 444 - 2267.
2024-2025 Support Closures:
Ticket Monitoring Only, Wednesday, November 27th for Thanksgiving holiday
Closed Thursday, November 28th and Friday, November 29th for Thanksgiving
Closed Monday, December 23rd - Wednesday, January 1st for the Holidays
Closed Monday, January 20th for Martin Luther King Jr. Day
Ticket Monitoring Only, Wednesday, February 26th - Thursday, February 27th for all company training
Account Executive (AE)
Your experience with Campminder and Gazebo starts with your Account Executive (AE). They take the time to understand your business operations and help assess whether Campminder or Gazebo suits your organization.
As industry experts, they can address detailed functionality queries, demonstrate various technology aspects, and offer business best practices advice. Your AE will also contact you when new Campminder and Gazebo products are released to confirm they align with your business needs. Feel free to reach out to them to explore new Campminder offerings.
If you do not have your AE’s contact information, please reach out to Campminder Support.
Implementation Success Manager (ISM)
Your ISM guides you through the process of setting up your account, handling technical implementation, and activating payment processing. They lead scheduled meetings and outline tasks for you to accomplish independently. Once your account is set for launch, they'll connect you with your Client Success Manager. You might encounter your ISM again in our spring webinar series for refreshers.
Client Success Manager (CSM)
Your CSM is your strategic partner who ensures that you have the tools you need to use Campminder and Gazebo. CSMs guide clients with best practices in Camping and Event Management, offering suggestions and options for editing account set-ups. They provide information on new features and modules and collect direct feedback from clients.
If you do not have your CSM’s contact information, please reach out to Campminder Support.
Accounting Team
The Accounting team assists clients in handling the financial elements of their accounts. They support setting up your Maxio account, respond to queries about invoicing or payments, and issue invoices for additional services you opt into, like background check screenings.
If you have questions about your Campminder or Gazebo invoice, you can contact accounting@campminder.com