To support data security and PCI compliance, Campminder uses a secure authentication system with features like multi-factor authentication (MFA), centralized access, and strong password requirements—helping protect sensitive data and simplify logins for your team.
Campminder is built with security and compliance at its core. To protect sensitive data and meet PCI compliance standards, all user access is managed through a secure, centralized authentication system.
Here’s how Campminder ensures safe and reliable account access:
Multi-Factor Authentication (MFA)
MFA provides an added layer of protection beyond just a password.Strong Password Policies
Password requirements are designed to align with industry best practices and PCI compliance standards.Consistent, Secure Login Experience
Users can expect a unified login screen and reliable access across all applications.
These built-in protections help safeguard your camp’s data and support a seamless login experience for both staff and administrators.
Logging In: What to Expect as a Campminder Admin
Logging in to Campminder systems is quick, easy, and secure.
First-Time Login (returning user):
Log in with your email address.
Open your email and click “Login” to create your password.
Create your password following the security requirements shown on screen.
Return to the login page and sign in to start using your camp account.
You'll next be required to set up Multi-Factor Authentication (MFA).
Note: this will begin in late October, 2025.
Example: Enabling MFA with an SMS Text Message code.
First-Time Login (new user):
Enter your email address (ensure you have access to this address).
Open your email and click “Login” to create your password.
Create your password following the security requirements shown on screen.
Return to the login page and sign in to start using your camp account.
Login as a user with multiple camps:
The first time another user adds you to a camp, you’ll get an email notification.
Note: You won’t need to log in to a separate camp domain—just log in like normal.
Click the “Login” button in the email to open the login page.
Once you're in, you’ll see all your available camps listed in the upper right-hand corner of the Campminder homepage.
Example: Below, you see the access point to jump between two different camps (Aspen and Test Camp).
From there, just click to switch between camps—no extra logins needed!
💡Tip: Each user should have a unique login tied to an active email address. Access to that email is required for password resets—even for shared or generic logins.
Email Template for Caregivers
To support communication with parents and caregivers during this transition, use the email template below to share an update.
Subject: Important Update: New CampInTouch Login & Authentication
Dear [Parent / Caregiver] OR [Seasonal Staff], [Adult and Family Registrants], [Donors],
We want to let you know about an upcoming update to how you log in to your CampInTouch account. This change is part of our ongoing effort to keep your personal information secure and to make the login process smoother and more reliable.
What to Expect When You Log In
Starting October 22, 2025
If you have an existing CampInTouch account, use the same email and password you’ve used before.
If you are brand new to CampInTouch, you will need to create and account by selecting the "Sign Up" link at the bottom of the window.
Why This Matters
These updates protect your personal information—including payment methods, health details, and other sensitive data—and help prevent unauthorized access to your account.
Need Help?
If you have any trouble with the new login process (creating an account, resetting your password, etc.) please reach out to us. We’ve also included a link to the updated login & authentication support page for step-by-step instructions.
Thank you for your cooperation and for helping us keep your account secure.
📖Related Help Materials: