Welcome to CampInTouch! Your account page has everything you need to keep your camper enrolled, engaged, and connected with you during camp.

👉 Looking to access your CampInTouch account, application, and forms in another language? Find out how by using Google Chrome Translate:

👉 ¿Quiere acceder a su cuenta, solicitud y formularios de CampInTouch en otro idioma? Descubra cómo utilizar Google Chrome Translate:

👉Vous voulez accéder à votre compte, à votre demande et à vos formulaires CampInTouch dans une autre langue ? Découvrez comment utiliser Google Chrome Traduction:

Translate CampInTouch with the Chrome Browser

Is your camp using the Campanion App?

If yes, visit our help page for tutorials and FAQ:

Campanion: Parent Login and FAQ

Welcome to CampInTouch!

Your CampInTouch account is your hub for all things camp. Here, you can enroll your camper, send emails, make payments, and submit required forms — all in one place.

Just like every camp offers a unique experience, CampInTouch may look a bit different for each account. For questions specific to your camp, please contact your camp directly. Most other questions can be answered in this FAQ.

👉 To quickly navigate to a specific section, click any item in the right-hand navigation pane.

📋 Note: Some camps may not have all menu items active (e.g. Luggage, Camper Clothing Labels, Camp Stamp Payments).

From your CampInTouch page you can:

Fill out forms and applications
Update medical info
Set up travel plans
Check camp news and updates
View and buy camper photos
Email or call your camper (if allowed)
Manage your account and payments

CampInTouch Login

CampInTouch uses a secure authentication system to protect your personal information — including payment methods, health details, and other sensitive data.

Log In or Create Your Account

From your camp's website or registration email, locate and click the Registration or Login link. You'll be taken to the CampInTouch login page.
Enter your email address on the Welcome Screen. The system will recognize whether you have an existing account and route you accordingly.
If you have an existing account, you'll be prompted to enter your password. Use the same email and password you've used before to avoid accidentally creating a duplicate account.
If you're brand new to CampInTouch, you'll be prompted to create an account. Your email address will already be filled in — simply select Continue to receive a verification code.
A screen will appear asking you to verify your identity. Check your inbox for a 6-digit verification code and enter it to confirm your email address.

💡 Tip: Keep the verification screen open while you check your email so you can enter the code without reloading.

📋 Note: The verification code expires after a short window. If yours has expired, request a new one from the verification screen.
You will then be prompted to enter your first name, last name, and a password. Check the box to agree to the Terms of Service and Privacy Policy, then click Continue.
Once your account is created, you'll be returned to the login screen. Enter your email and password to sign in.

From now on, use the email address and password you set up here to log in each time.

💡 Tip: Choose a strong password and don't share your login details with anyone else.

Login Questions

❓I didn't receive a verification code — what should I do?

Check your spam, junk, or filtered folders for an email from do-not-reply@campminder-noreply.com or do-not-reply@auth.campminder.com. If you still can't find it, request a new code from the verification screen. If you're using a work email address, try a personal email for better deliverability. Using a supported browser like Google Chrome can also help.

❓My verification code expired — how do I get a new one?

From the verification screen, select Resend code. A fresh 6-digit code will be sent to your inbox. Make sure to enter it promptly before it expires again.

❓I'm not sure if I have an existing account — should I sign up or log in?

Start by entering your email address on the Welcome Screen. The system will automatically detect whether an account exists and route you accordingly. You don't need to guess — just enter your email and follow the prompts.

❓I accidentally created a duplicate account — what do I do?

Contact your camp directly. They can look up your records and help merge or correct the accounts on their end.

❓I forgot my password — how do I reset it?

On the login screen, select Set up / reset password and enter your email address. You'll receive an email with instructions to reset your password. Check your spam folder if it doesn't arrive within a few minutes.

❓I am unsuccessful in logging into my account — what do I do?

If you're unsuccessful at logging in after too many failed login attempts, wait a few minutes and try again. If you're still unable to get in, use Set up / reset password to reset your credentials. If the issue persists, reach out to your camp for assistance.

❓My family is connected to more than one camp — do I need a separate account for each?

No — you only need one account. Each camp has its own unique CampInTouch login link, but you'll use the same email and password for all of them.

Forms Dashboard

Your camp experience is smoother with all essential forms in one place. Before camp, you may be asked to complete forms for medical info, texts, activities, bunking, travel, and more.

CampInTouch manages two types of forms: Web Forms, which must be completed electronically on the platform, and Paper Forms, which can be uploaded. Knowing the type of form helps ensure proper submission.

📋 Note: Forms are separate from the application.

❓Where do I add an authorized adult for pickup?

Navigate to Forms > Forms and Documents for Your Family. Click the green Add Another Authorized Grown-Up button and add to the information fields.
Select the campers authorized to be released to this adult and click Save Authorized Grown-Up If you encounter issues completing or saving this form, ensure your browser is updated, clear the cache, and try disabling browser extensions like pop-up blockers that may interfere.'

❓How do I upload a document (like medical records) to the forms page?

Camps will from time to time require a pdf upload of forms. CampInTouch upload function supports only a single PDF file or a single image file.

📋Note: Some forms, like the Release and Indemnity Waiver or Parent Authorization Form, are designated as web forms and must be completed online rather than uploaded. Ensure you check the form type within CampInTouch for guidance.

Scan or take a photo of the completed document and save it to your computer or phone.
Click the Upload icon to the right of the form and choose the file. Click the grey Upload button on the bottom right once it is attached.

Your Camper

In the Your Camper section, you'll find applications, medication reviews, and a wealth of information at your fingertips.

If your camp is using 'Luggage' or 'Camper Clothing Labels', you'll find options for these services in this list.

❓How do I fill out the Camper Application?

📋Note: Pay attention to any Application Instructions given; they contain important notes! Example:

Select the season and the camper from the options on the left. Select Another Child if enrolling a camper for the first time.
💡Tip: If your camp has any specific instructions for you, they will appear in yellow and/or blue boxes.
Check the I agree to the Terms... box, then click the Begin Application button. Complete all required fields on the following pages.

❓How do I add another child to my account?

If you are interested in signing up another child for camp (and you are the legal guardian) you may fill out the online application.

Using the same email address and password currently in use for your account, choose the Another Child radio button from the Camper Application to enter your campers information.
💡Tip: We suggest contacting your camp directly to let them know about the new camper registration.

❓How do I reserve a Parent Phone Call with my camper?

From your account page, navigate to 'Phone Reservations' and select a date from the dropdown Manu.
A list of times will populate in Time Slots for you to choose from.
Select the number you would like the call to be placed from the third dropdown. If you would like an email confirmation of your reservation sent, click the blue button on the bottom left.
💡Tip: If you need to change the reservation, just reselect from the available times on the dropdowns!

Your Family

The Family section is where you:

Update contact details
Handle billing and payment information
Add funds to camp accounts, including canteen balances

❓How do I change my credit card information for tuition and fees?

Choose the Financial Management link under the Your Family section. You’ll find a link to Add a debit/credit card below any existing cards you have on file. Click the link, and you’ll supply your card’s information.
Related Question: How do I change my credit card information to purchase CampStamps and Photos?

❓Where do I pay the balance of my camper's tuition?

If your camp has enabled the option to make payments online, you will be able to pay your balance in the Financial Management link from the Your Family section.

Click the Make Payment button in the lower right of the page.
In the popup window, enter the amount you wish to pay, select which credit card to use, and click Make Payment.
Note: If the "Make Payment" button isn't showing, make sure you have a credit card or eCheck Account added. If it's still unavailable, contact your child's camp, as they may not accept online payments.

❓How do I print a statement from my CampInTouch account?

When you try to print a statement, the print window may be blocked by your browser—even if you've previously allowed pop-ups from Campminder or CampInTouch.

From the Your Family section, select Financial Management. Scroll to the bottom where you'll find a View Statement button on the bottom left.
If nothing happens when you click it, check the top-right corner of your browser’s address bar.
Look for a small icon that indicates a pop-up was blocked. This could appear as a red ❌, a 🚫 symbol, or a small alert icon.
Click the icon and choose to allow pop-ups from Campminder. Try printing the statement again.

❓How do I add funds to my camper's account?

Choose the View Accounts link under the Your Family section.
Click on the blue 'Fund' button next to the account you wish to add funds to. Enter a dollar amount and select the payment method using the radio buttons.
Click the grey 'Submit' button to complete the transfer.

Your Account

In the Account section, you can:

Oversee password settings and login permissions
Purchase "CampStamps" (when available)
Access donation portals

❓How do I change my password?

In your CampInTouch account, select the choice for Login Details under the Your Account section.
On the Login Details page, you’ll confirm your old password, and then supply a new one. You may also update your email here if necessary.

❓I forgot or do not know my password; How do I retrieve it?

Click on the Set up / Reset password link, which can be found on your camp's login page.

❓How do I cancel or delete my account?

Please contact your child’s camp directly, as your account is linked through them. Campminder cannot cancel your account; you must speak with your child’s camp directly.

Online Community

During your camper's summer, the Online Community menu serves as a hub for frequently used links such as email, photos, news, and video. It also offers options for adding payments and managing guest accounts.

Email and SummerAddress Questions

❓Can I email my camper?

This is up to your camp. If your camp has added this feature, you will see the Email link in the Online Community section of your account. There, you can select the camper recipient and add a message. If this is not available to you, we recommend you reach out to your camp directly to see what their camper communication options are.

❓My child is a staff member at camp, but their name is not showing up in the email page.

Campminder does not offer the ability for parents and guests to email staff through our system. Many camps allow staff to check their personal email periodically during the week. Contact your camp directly to find out their policy regarding contacting staff.

❓Can my camper email me back?

Yes! But in a somewhat unique way. When sending an email, you may see an option to “request a handwritten reply”. If you check this box, your camper will receive a blank sheet of paper to write back to you, which will be delivered to your eLetter inbox on this site. Replies can be read at a cost of one CampStamp per page. Note- if you do not see this option, it is not available for your child’s camp and cannot be enabled.

❓Does selecting add-ons like Sudoku or SmartWords count towards the character limit on an email?

Yes, it does. If you select additional features like SmartWords or Sudoku, they will be included as part of the one page email to your camper. The system recognizes this, and prevents you from going over the limit - so no need to worry; your camper will see all the text the page will allow you to type. An error will be presented if you’ve gone over the maximum character limit.

❓Can I use foreign characters (non-Latin alphabet) in my Email?

No. The email system only supports the Latin alphabet. We are currently unable to send message in Hebrew, Russian, Chinese, or any other languages that use characters outside of the Latin alphabet. Additionally, the system does not currently support sending emojis.

❓When will my email be printed and distributed to my child?

This answer varies from camp to camp. Since the answer is dependent on what camp your child attends, it would be best to call them directly to inquire. Campminder tech support cannot answer this question for you.

❓I don’t think my camper got my email. How can I see if it was delivered?

You’ll have access to a Sent Box within the Email section of CampInTouch. Go to your homepage, then access Email. You’ll find a link for “Previous Emails” towards the top of the page. Clicking it will bring up a new window. You can find emails that you’ve sent earlier in this window. A status of “Pending” means that you’ve sent it, but your child’s camp has yet to print it out. A status of “Delivered” indicates that it has been printed to be ready to be delivered to your child.

❓Can I email my camper directly from my email program (Gmail, Outlook, etc.?)

Yes; each camper has a SummerAddress that can be used with any email program. More information can be found by clicking the orange SummerAddress banner within the Email section. Basically, you’ll enable the SummerAddress within that same banner, and then be able to email your camper’s unique address directly from your email account.

📋Note: CampStamps are still required and debited when using the SummerAddress.

❓Can anyone email my child at their SummerAddress?

Yes and No. Anyone can email your camper at their SummerAddress as long as the following conditions are met:

A Guest Account has been made for the person. We only want people who you have authorized to email your child to be able to, so they’ll need a guest account first.
Permission within their Guest Account has been given to email the Camper. If you don’t know if you’ve granted this permission, access the Guest Accounts page and click ‘Manage’ next to your guest. In the new window, ensure that the box is checked next to your camper’s name in the “your guest may email” section.
The email to your Camper's SummerAddress originates from a Parent or Guest Account on file with CampInTouch. The SummerAddress will not take emails from unauthorized senders, eliminating the possibility of spam or other unwanted email being delivered to your camper.

❓Is there a limit to the email length sent to a camper's SummerAddress?

Yes; each email can have a maximum of 5,000 characters. Additionally, your message will need to fit on one printed page.

❓Can I send an email attachment to my child at camp using the SummerAddress?

No. Attachments will not be delivered; only text can be sent using your child’s SummerAddress. If you’d like to attach a picture, you can use the Send-A-Smile feature at the bottom of the Email page on CampInTouch.

📋Note: Not all camp’s allow for Send-A-Smile due to printer restrictions.

Photo Questions

❓How do I view Photos?

You’ll find a link for the Photos section under the Online Community area. Click it, and you’ll be brought to the Photo Gallery. From here, you can select dates and albums to view photos.

❓How often are photos posted, and at what time of day?

Photos are posted and updated by your camp. Please contact your camp directly to inquire about times they will be posted.

❓How do I remove a photo from my Favorites?

If you accidentally favorited a photo that you didn’t want to, you can easily unfavorite it.

Go into your Favorites folder within the Photos section of CampInTouch, find the photo that you would like to remove, and click on the yellow star icon in the upper left so that it turns gray again.
Next time you access your Favorites, the photo will no longer be there.

❓Can I cancel my photo download purchase after I’ve purchased it?

No. Once purchased, Photo Downloads cannot be returned.

❓Does purchasing a photo print also get me the digital download?

No. They are purchased separately. A digital download is not included with the print purchase.

❓Where can I find my digital download once I’ve purchased it?

It will be located in your Downloads folder. On a Windows computer, the easiest way to access this will be to click your Start Button, and then choose “File Explorer” - this look varies in different versions, but generally, it may look like a file folder. From the File Explorer, you’ll find a folder for “Downloads” on the left. If you’re using an Apple computer, you can find your downloads folder within Finder, which is probably located in your Dock at the bottom of your Desktop.

❓How do I change my credit card information to purchase CampStamps and Photos?

Choose the link for Photos and CampStamps Payment. Select Add Credit/Debit Card and supply your card details. You can then use this card to pay for purchases on the CampInTouch site.

📋Note: if you are attempting to replace an existing credit card that is already on file, you’ll need to remove the existing card first. After supplying your password, you’ll see your current card’s information displayed. Click the 'Remove Credit Card' Button in the bottom left, and then follow the steps above to add a new card.

Cart Questions

❓I placed an order but did not receive an email confirmation. What should I do?

First, check your Spam/Junk folder for the confirmation email. If you still cannot find it, please open a Help Ticket and notify us about this. To the best of your knowledge, include a list of the items that were in your order. We’ll investigate and ensure your order went through correctly, or resolve any issues if necessary.

❓I received my photo order in the mail and noticed a problem with my order. What should I do?

Please open a Help Ticket and notify our customer support team about this. In your ticket, please describe the problem with your order, including your order number. The order number can be found on the mailing label of the package your order came in. Additionally, if you purchased photo prints, please include the ID on the back of the photo in question. We’ll investigate to see what happened, and get back to you soon.

❓How can I cancel my photo order?

Due to the speed at which our photo order fulfillment company operates, orders begin being printed within minutes of your order being placed. Unfortunately, we are unable to cancel orders once they have been submitted.

❓Can I return any of the items I received in my photo/gift order?

All photo and gift items are made to order. Because each item is custom made, photos and gifts are not returnable and nonrefundable.

❓When will my order be shipped?

Photo print orders are typically printed the same day and shipped the next. Photo gift orders (posters, mousepads, t-shirts, and puzzles) typically take one or two additional days to produce and then be shipped. Also note that if you’ve ordered a combination of matte and glossy finish photos, they’ll be shipped in individual packages and may arrive separately.

❓Where can photo and gift orders be shipped too?

We are able to ship orders worldwide.

❓How are international photo orders shipped?

International orders are shipped using Brokers Worldwide.

❓What carriers do you use for domestic shipping of photo and gift orders?

We ship your order via USPS for standard ground shipping, and use UPS for Overnight, 2nd Day, and Ground over 1 lb.

❓Are the packing materials you use made from recyclable materials?

Yes. All of the paper, cardboard, Tyvek, and mug boxes are recyclable. We are a green company that values our environment and try to promote recycling and paper savings in all that we do.

❓What are our standard shipping rates for photos and gifts?

Our standard rates are as follows:

USPS Domestic Shipping $1.99

2-Day Domestic Shipping $6.99

Overnight Domestic Shipping $9.99

International Shipping $5.99

📋Note: the final shipping rate is determined by the base rate plus an additional fee based upon the weight of the final order.

Gifts (e.g. posters, mugs, mouse pads, puzzles, and T-shirts) have different shipping charges than Photos.

USPS Domestic Shipping $7.99

2-Day Domestic Shipping $15.99

Overnight Domestic Shipping $25.99

International Shipping $11.99

Guest Accounts Questions

❓How many guests am I allowed to create on my account?

If your camp allows guests accounts, you may create unlimited guests on your account.

❓How do I set up a Guest Account for our family & friends?

Select Guest Accounts under the Online Community section. Supply the guest’s information, and then click the button to Create Guest Account. You must opt in any camper that you would like your guest to be able to email. Two things to note - Guest Accounts can only be created by custodial parents, and not all camps offer guest accounts. If you do not see this option, your child’s camp has elected not to use this feature.

❓My Guest did not receive their login information, what do I do?

Ask your Guest to check their Junk/Spam email folder. Sometimes this email can get filtered there.

Double check that you have the correct email address for your Guest. Click on the 'Manage' button next to that person's Guest Account. If their email address is incorrect, create a new Guest Account for them with their correct email address, and delete the old, incorrect account.

Resend your Guest's Login Information by clicking on the 'Resend Invite’ button next to their Guest Account.

If your guest does not receive the resend email invite, their email server may be rejecting it. This is something beyond our control—some companies and corporations have strict email filters that may prevent the email from being delivered. If this is the case, ask your guest to supply a personal email instead.
If a guest does not respond to the invite after three days, you’ll need to send them a new email invite.

❓I gave my guest some CampStamps, but did not receive a confirmation email. Did they receive the CampStamps?

Yes. You can view your history of CampStamp transactions by navigating to your CampInTouch homepage. Click 'Give Some' under the CampStamps section, and a popup window will appear. Click the 'Transactions' tab within that window, and you’ll find a list of all CampStamp purchases and gifts. This gives you an easy way to track the CampStamps you’ve bought, and those you’ve given to guests and spouses.

Technology and Browser FAQ

For optimal performance on CampInTouch, use the latest version of your web browser (Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari). Regularly updating your browser improves your overall experience.

If you experience network-related issues such as forms not loading, try accessing CampInTouch from a home network instead of your workplace — certain firewalls may restrict functionality.

You can find the newest versions of the five most popular web browsers on this page: www.outdatedbrowser.com

APPLE IOS

What Versions of Apple IOS are Supported?

Apple supports the last three versions of its operating systems. iPhone 6s or newer is supported for software updates.

How do I Clear my Apple Cache?

Certain browser extensions (like Grammarly or pop-up blockers) may interfere with CampInTouch. Disable them temporarily if you run into issues.

Safari for iOS

Open your Settings app.
Tap Safari.
Tap Clear History and Website Data and confirm.
Exit all browser windows and reopen.

Chrome for iOS

Tap Chrome menu > Settings > Privacy.
Tap Clear Browsing Data.
Choose the data type and tap Clear Browsing Data.
Close all browser windows and reopen.

ANDROID OS

What Versions of Android OS are Supported?

Android supports the four most recent releases. Releases 11, 12, 12.1, and 13 support CampInTouch and Campanion mobile apps.

How do I Clear my Android Cache?

Android (general):

Go to Settings > Apps (or Application Manager).
Swipe to the All tab.
Tap your web browser > Clear Data > Clear Cache.
Close all browser windows and reopen.

Chrome for Android:

Tap Chrome menu > Settings > (Advanced) Privacy.
From the Time Range dropdown, select All Time.
Check Cookies and Site data and Cached Images and Files.
Tap Clear Data and close all browser windows.

Privacy Policy

Campminder provides a link to the full privacy policy in the bottom right corner of CampInTouch.

CampInTouch: Login and FAQ