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Communication Hub
Get to Know: Campminder Communication Hub
Get to Know: Campminder Communication Hub

Learn how to use the tools in the Communication hub to create and send personalized emails and campaigns

Updated over a week ago

The Communication Hub allows you to easily create appealing emails and newsletters that work well on any device.

Its user-friendly drag-and-drop editor helps you quickly personalize your messages. With simple and advanced filters, you can efficiently manage and customize your recipient lists.


Create your recipient list

  1. Navigate to Communication > Communication Hub > Emails. Select "NEW EMAIL" from the right side of the page.

  2. Select Recipients: Select from “Parent” "Staff", “Camper”, or "Alumni" radio buttons under recipient type. Select the "Season" from the dropdown.

  3. Choose camper statuses and sessions: select at least one of the options from the "Statuses" and "Sessions" menus.

  4. Additionally, you have the option to filter by Program, Days of Operation, and Household menus. By default, Households are pre-selected in this filter, but remember that at least one option must be chosen to proceed to the email editor.

Advanced Filters

  1. Refine your audience targeting with Advanced Filters, which offer a variety of recipient options similar to those in user reports.

    Example: To filter campers by gender and school grade, click "ADD ADVANCED FILTERS" and hit "Select" under the Field column. Choose "Camper" in the pop-up, then select "Gender" and set it to "Equals Female."

  2. Add additional Advanced Filter rows: If you add more filters, repeat this process by clicking Add Row.

    Example: we added Camper, and filtered Camp Grade. We want to contact our middle school grades, so we will choose “is one of and “6th, 7th, 8th from the dropdowns.

    💡Tip: You can add as many rows as needed, noting the “and/or” radio button at the top. In this example we have clicked “and” to ensure both criteria are met in the filter.

Form Filters

  1. There are three Form field filters that show a list of people that meet both the required form criteria and form status.

    • Required Form Status: Similar to the existing "Missing Camper Forms Count" field, this will generate the status of any form marked as Required.

    • Not Required Form Status: The inverse of above, will generate the status of any form not marked as Required

      💡Tip: Avoid pairing "Required Form Status" and "Not Required Form Status" together using the "and" qualifier. This will overload the system. Instead, use the "All Form Status" below.

    • All Form Status: This will generate the status for all forms Required and Not Required.

  2. Form status status value can be any of the following for all three of the new fields:

    • Unsubmitted = 0

    • Incomplete = 1

    • Submitted = 2

    • InTheMail = 3

    • Faxed = 4

    • FaxedErrors = 5

    • Uploaded = 6

    • UploadedFromCIT = 7

  3. When you have completed your choices, click Next at the bottom of the page.

Edit contacts list and add title

  1. Choose and deselect specific recipients by ticking the box next to their name in the recipient list. You can edit the campaign name, subject line, and add Bcc recipients.

💡Tip: If necessary, you can upload and attach files from your computer in the right section of the pane. While there's no restriction on the number of files you can add, the total size of all attachments must not exceed 10MB.


Saved Filters

You can save your filters in the Communication Hub, enabling you to quickly and easily send communications to your frequently contacted recipient groups, streamlining your camp's messaging process.

  1. Navigate to Communication > Mass Email > New Email.

  2. Select the filter criteria. Recipient Type, Season, 'Camper Statuses' and 'Sessions selection' are required fields.

  3. Add any 'Program Filters', 'Household' configurations, and/or 'Advanced Filters' to your contact list.

  4. When you have completed your selections, navigate to the top of the window and select the 'Saved Filter' icon.

  5. Give the filter criteria a name, and click the "save" button.

  6. Your filter now appears in the "Saved Filter" dropdown (in alphabetical order) for use in the future.


The email Drag-and-Drop editor

The Drag-and-Drop editor simplifies the process of crafting stylish, personalized emails.

On the right panel, you can choose from various elements and drag them to the left panel to build your layout. Let's take a closer look at the options in the right panel.

  • Content: this section houses the specific content elements you can use in your design.

  • Rows: this section houses the structural elements you can use to organize your content.

  • Settings: this section houses the general settings for the content blocks.

Video Tutorial

1. Add Image:

With the File Manager, upload images and logos you often use, making them ready for any message. Just click 'Image' on the right, then drag it to the blue "Drop content blocks here" pane on the left.

Once you place a content block on the left panel, it will show a drag handle display, as well as a tool bar with a Delete Content Block and Clone Content Block icon.

To move a content block, click and hold this drag handle and move it to the desired row or column.

This icon allows you to delete a content block from your design. If you do this accidentally, don't worry. You can always recover the deleted content with the Undo and Redo arrows on the bottom left of the content builder.

This icon allows you to make a copy of a content block. The new block will append directly beneath the original.

2. Add Titles and Social Media icons:

Select Title from the content builder and drag into place. Edit text as needed. Select Spacer from the content builder and drag it in between the image and the title to create separation between the two. Finally, select Social and add it below the title.

Notice how the content panel on the right updates to show editing options when you add a new block to the left side. You can edit the style, color, paragraph, and add links in the title and text editor.

You have the flexibility to move and edit any of these aspects (including removing unnecessary social media icons and links) at any time during the building of your email, so play around with the options to find a style that best suits your unique organization!

3. Add Text Body:

You can type directly into the text window, or you can copy and paste from outside documents. Select Text from the content menu and drag it into place. If you want to offer a visual break between sections of the email, select Break from the content menu and drag it into place.

You can edit the line type, color, weight, and paragraph style of a break in the editor. In the example below, we are adding information about what campers need to pack for camp.

4. Add Merge Fields:

You can add a Merge field to further personalize the message. In this example, we want to add a merge field for the recipients' names to the welcome line. Navigate to the location you want to see the greeting inserted, click Merge Fields from the editor panel above, and choose Recipient Greeting.

Note: Greetings and Mailing Titles are configured by navigating to Admin > Camper Setup 1>Mailing Settings

5. Add Button:

The final addition to this email example will be a button linking parents to a blog about sun safety at camp,

Select Button from the content section and drag it below the text block:

Once in place, use the edit options to add a web page link to the camp blog. Further edit the button using font, text size, and color options in the editor.

We can now Preview our email using the button on the bottom right of the page, and make any changes before sending. You can toggle your preview between desktop and mobile view on the top right of the preview. This email is looking dull for our taste, so we will edit it further by deleting the space below the title and adding an image in its place.

You are ready to send your email! Click the Send button on the bottom right, and you will be returned to your 'Email Summary Page'.


Saved Email Templates

  1. Create the Template

    If you have a need for repeated template use, simply create the layout and select the 'save' icon from the 'Template' box.

  2. Selecting Saved Templates

    Select 'NEW EMAIL' from the Communication Hub and choose your recipient group. At the top of the editor page, select from the dropdown list the template you would like to use.


Scheduled Emails

The Communication Hub offers the capability to schedule emails. This tool allows users to set a specific date and time for their emails to go out, guaranteeing timely and precise delivery.

Schedule Emails

  1. Craft your Email: Select "New Email" and select recipients and create the email body.

  2. Once you complete the email body, select the "Schedule Email" link from the blue "Actions" button on the bottom right.

  3. Select the date and time for the email to be sent out to the recipients. Click "Schedule".

  4. The scheduled email now appears on the left side on your communication hub home screen.

Edit and Reschedule Emails

  1. If you need to edit or cancel a scheduled email, select the email from the "Scheduled" folder on the left.

    Note: If you need to make any edits to the email, you must first cancel the scheduled send. After making your changes, you'll need to go through the scheduling process again to reset the email's delivery time.

  2. Cancel and Edit the email.

  3. Once canceled, you will see the email has moved to the "Draft" folder on the left.

  4. Continue editing as needed, saving as a draft or rescheduling the delivery date and time.


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