Skip to main content
All CollectionsCampInTouchCampInTouch: The Parent Perspective
CampInTouch: Parent Login and FAQ
CampInTouch: Parent Login and FAQ

Learn how to access and navigate your CampInTouch account

Updated over a week ago

Welcome to CampInTouch! Your account page has everything you need to keep your camper enrolled, engaged, and connected with you during camp.

Read on for how to log in and use your CampInTouch account.

👉 Looking to access your CampInTouch account, application, and forms in another language? Find out how by using Google Chrome Translate:

👉 ¿Quiere acceder a su cuenta, solicitud y formularios de CampInTouch en otro idioma? Descubra cómo utilizar Google Chrome Translate:

Translate CampInTouch with the Chrome Browser

Is your camp using the Campanion App?

If yes, visit our help page for tutorials and FAQ:

Campanion: Parent Login and FAQ

Welcome to CampInTouch!

Welcome to CampInTouch! Your account page is your hub for all things camp. Here, you can enroll your camper, send emails, make payments, and submit required forms, all in one convenient place.

Just like every camp offers a unique experience, CampInTouch may look a bit different for each account. For questions specific to your camp, please contact your admin. Most other questions can be answered in this convenient FAQ hub.

👉 To quickly navigate to a specific section, simply click on any of the content items listed in the right-hand navigation pane.

Note: some camps may not have all menu items listed below active (e.g. Ship Camps, Camper Clothing Labels, Camp Stamp Payments).

From your CampInTouch page you can:

  • Complete APPLICATION, FORMS, and UPLOAD links

  • Update MEDICAL information

  • Setup any TRAVEL needs

  • View NEWS Feeds from your camps, which could include menus, weather, Director Notes, etc.

  • View, download, and purchase PHOTOS of your camper

  • EMAIL and set PHONE RESERVATION communication with your camper (If enabled)

  • Manage FAMILY accounts and links

  • Oversee all FINANCIALS

  • and MORE!!!

Login and Troubleshooting

Login and Create Account

Retuning User: Enter the email address and password you used to set up your account.

New User: Setup your account through your camps link (usually available on the camp website).

  1. From the camps page or email, select the link for the "CampInTouch" page. Look for something like a "Parents - Click Here To Register For Camp!" or "Register for Camp" link on the homepage, which will take you directly to the Camper Application or Login Page.

  2. Enter all required information and click "Continue" to set up your account. You'll create a password to access your account in the future.

  3. Once this is setup, you'll continue on to create a camper profile.

    Note: Your camper profile allows you to add more campers to your account, making it easy to track and update multiple registrations in one place! Just add "Another Child" at any time if registering someone new.

Help! I'm locked out of my account

  • If you don’t remember your password, click “Retrieve/Set Password”. An email will be sent to the email address provided. Follow the steps to reset your password and login.

  • See also: Your Account for additional information on passwords.

👉 If your account becomes locked, or if your email is not recognized, please contact your camp's admin to request an unlock.

Forms and Documents

Your camp experience is easier with all essential forms in one place. Before camp starts, you might be asked to complete forms for:

  • Medical/Health History

  • Text Messages

  • Activity Preferences

  • Bunk assignments

  • Travel Preferences and Information

  • And more!

These forms help your camp prepare for your camper's arrival, overall experience, and safety. The Forms Dashboard lets you easily view all required forms in one place!

Note: Forms are separate from the application.

Where do I add an authorized adult for pickup?

  1. Navigate to Forms > Forms and Documents for Your Family. Click the green 'Add Another Authorized Grown-Up' button and add to the information fields.

  2. Select the campers authorized to be released to this adult and click "Save Authorized Grown-Up'

How do I upload a document (like medical records) to the forms page?

Camps will from time to time require a pdf upload of forms. CampInTouch upload function supports only a single PDF file or a single image file.

  1. Scan or take a photo of the completed document and save it to your computer or phone.

  2. Click the 'Upload' icon to the right of the form and choose the file. Click the grey 'Upload' button on the bottom right once it is attached.

Your Camper

In the "Your Camper" section, you'll find applications, medication reviews, and a wealth of information at your fingertips.

If your camp is using 'Ship Camps' or 'Oliver's Labels', you'll find options for these services in this list.

Fill out the Camper Application

Note: Pay attention to any "Application Instructions" given; they contain important notes! Example:

  1. Select the season and the camper from the options on the left. Select "Another Child" if enrolling a camper for the first time.

    💡Tip: If your camp has any specific instructions for you, they will appear in yellow and/or blue boxes.

  2. Check the "I agree to the Terms..." box, then click the "Begin Application" button. Complete all required fields on the following pages.

How do I add another child to my account?

If you are interested in signing up another child for camp (and you are the legal guardian) you may fill out the online application.

  1. Using the same email address and password currently in use for your account, choose the 'Another Child' radio button from the Camper Application to enter your campers information.

    💡Tip: We suggest contacting your camp directly to let them know about the new camper registration.

How do I reserve a Parent Phone Call with my camper?

  1. From your account page, navigate to 'Phone Reservations' and select a date from the dropdown Manu.

  2. A list of times will populate in Time Slots for you to choose from.

  3. Select the number you would like the call to be placed from the third dropdown. If you would like an email confirmation of your reservation sent, click the blue button on the bottom left.

    💡Tip: If you need to change the reservation, just reselect from the available times on the dropdowns!

Your Family

The "Family" section is where you:

  • Update contact details

  • Handle billing and payment information

  • Add funds to camp accounts, including canteen balances

How do I change my credit card information for tuition and fees?

  1. Choose the Financial Management link under the Your Family section. You’ll find a link to Add a debit/credit card below any existing cards you have on file. Click the link, and you’ll supply your card’s information.

    Related Question: How do I change my credit card information to purchase CampStamps and Photos?

Where do I pay the balance of my camper's tuition?

If your camp has enabled the option to make payments online, you will be able to pay your balance in the Financial Management link from the Your Family section.

  1. Click the 'Make Payment' button in the lower right of the page.

  2. In the popup window, enter the amount you wish to pay, select which credit card to use, and click 'Make Payment'.

    Note: If the "Make Payment" button isn't showing, make sure you have a credit card or eCheck Account added. If it's still unavailable, contact your child's camp, as they may not accept online payments.

How do I add funds to my camper's canteen account?

  1. Choose the "View Accounts" link under the Your Family section.

  2. Click on the blue 'Fund' button next to the account you wish to add funds to. Enter a dollar amount and select the payment method using the radio buttons.

  3. Click the grey 'Submit' button to complete the transfer.

Your Account

In the "Account" section, you can:

  • Oversee password settings and login permissions

  • Purchase "CampStamps" (when available)

  • Access donation portals

How do I change my password?

  1. In your CampInTouch account, select the choice for Login Details under the Your Account section.

  2. On the Login Details page, you’ll confirm your old password, and then supply a new one. You may also update your email here if necessary.

I forgot or do not know my password; How do I retrieve it?

  1. Click on the 'Retrieve/Set Password' link, which can be found on your camp's login page.

    Note: if you’ve previously accessed CampInTouch and set up security questions (mother’s maiden name, name of first pet, etc), you’ll be asked to answer those questions to reset your password.

    If this is your first time using your CampInTouch account, you’ll be asked to set those up. If you do not remember the answers to these questions, contact your child’s camp directly, and request a 'Reset Invite'.

How do I cancel or delete my account?

Please contact your child’s camp directly, as your account is linked through them. Campminder cannot cancel your account; you must speak with your child’s camp directly.

Online Community

During your camper's summer, the "Online Community" menu serves as a hub for frequently used links such as email, photos, news, and video. Additionally, this menu offers the option to add payments for purchases and guest account management.

Email and SummerAddress Questions:

Can I email my camper?

This is up to your camp. If your camp has added this feature, you will see the Email link in the Online Community section of your account. There, you can select the camper recipient and add a message. If this is not available to you, we recommend you reach out to your camp directly to see what their camper communication options are.

My child is a staff member at camp, but their name is not showing up in the email page.

Campminder does not offer the ability for parents and guests to email staff through our system. Many camps allow staff to check their personal email periodically during the week. Contact your camp directly to find out their policy regarding contacting staff.

Can my camper email me back?

Yes! But in a somewhat unique way. When sending an email, you may see an option to “request a handwritten reply”. If you check this box, your camper will receive a blank sheet of paper to write back to you, which will be delivered to your eLetter inbox on this site. Replies can be read at a cost of one CampStamp per page. Note- if you do not see this option, it is not available for your child’s camp and cannot be enabled.

Does selecting add-ons like Sudoku or SmartWords count towards the character limit on an email?

Yes, it does. If you select additional features like SmartWords or Sudoku, they will be included as part of the one page email to your camper. The system recognizes this, and prevents you from going over the limit - so no need to worry; your camper will see all the text the page will allow you to type. An error will be presented if you’ve gone over the maximum character limit.

Can I use foreign characters (non-Latin alphabet) in my Email?

No. The email system only supports the Latin alphabet. We are currently unable to send message in Hebrew, Russian, Chinese, or any other languages that use characters outside of the Latin alphabet. Additionally, the system does not currently support sending emojis.

When will my email be printed and distributed to my child?

This answer varies from camp to camp. Since the answer is dependent on what camp your child attends, it would be best to call them directly to inquire. Campminder tech support cannot answer this question for you.

I don’t think my camper got my email. How can I see if it was delivered?

You’ll have access to a “Sent Box” within the Email section of CampInTouch. Go to your homepage, then access Email. You’ll find a link for “Previous Emails” towards the top of the page. Clicking it will bring up a new window. You can find emails that you’ve sent earlier in this window. A status of “Pending” means that you’ve sent it, but your child’s camp has yet to print it out. A status of “Delivered” indicates that it has been printed to be ready to be delivered to your child.

Can I email my camper directly from my email program (Gmail, Outlook, etc.?)

Yes; each camper has a SummerAddress that can be used with any email program. More information can be found by clicking the orange SummerAddress banner within the Email section. Basically, you’ll enable the SummerAddress within that same banner, and then be able to email your camper’s unique address directly from your email account.

Note: CampStamps are still required and debited when using the SummerAddress.

Can anyone email my child at their SummerAddress?

Yes and No. Anyone can email your camper at their SummerAddress as long as the following conditions are met:

  1. A Guest Account has been made for the person. We only want people who you have authorized to email your child to be able to, so they’ll need a guest account first.

  2. Permission within their Guest Account has been given to email the Camper. If you don’t know if you’ve granted this permission, access the Guest Accounts page and click ‘Manage’ next to your guest. In the new window, ensure that the box is checked next to your camper’s name in the “your guest may email” section.

  3. The email to your Camper's SummerAddress originates from a Parent or Guest Account on file with CampInTouch. The SummerAddress will not take emails from unauthorized senders, eliminating the possibility of spam or other unwanted email being delivered to your camper.

Is there a limit to the email length sent to a camper's SummerAddress?

Yes; each email can have a maximum of 5,000 characters. Additionally, your message will need to fit on one printed page.

Can I send an email attachment to my child at camp using the SummerAddress?

No. Attachments will not be delivered; only text can be sent using your child’s SummerAddress. If you’d like to attach a picture, you can use the Send-A-Smile feature at the bottom of the Email page on CampInTouch.

Note: Not all camp’s allow for Send-A-Smile due to printer restrictions.

Photo Questions:

How do I view Photos?

You’ll find a link for the Photos section under the Online Community area. Click it, and you’ll be brought to the Photo Gallery. From here, you can select dates and albums to view photos.

How often are photos posted, and at what time of day?

Photos are posted and updated by your camp. Please contact your camp directly to inquire about times they will be posted.

How do I remove a photo from my Favorites?

If you accidentally favorited a photo that you didn’t want to, you can easily unfavorite it.

  1. Go into your Favorites folder within the Photos section of CampInTouch, find the photo that you would like to remove, and click on the yellow star icon in the upper left so that it turns gray again.

  2. Next time you access your Favorites, the photo will no longer be there.

Can I cancel my photo download purchase after I’ve purchased it?

No. Once purchased, Photo Downloads cannot be returned.

Does purchasing a photo print also get me the digital download?

No. They are purchased separately. A digital download is not included with the print purchase.

Where can I find my digital download once I’ve purchased it?

It will be located in your “Downloads” folder. On a Windows computer, the easiest way to access this will be to click your Start Button, and then choose “File Explorer” - this look varies in different versions, but generally, it may look like a file folder. From the File Explorer, you’ll find a folder for “Downloads” on the left. If you’re using an Apple computer, you can find your downloads folder within Finder, which is probably located in your Dock at the bottom of your Desktop.

How do I change my credit card information to purchase CampStamps and Photos?

Choose the link for 'Photos and CampStamps Payment”. Select Add Credit/Debit Card and supply your card details. You can then use this card to pay for purchases on the CampInTouch site.

Note: if you are attempting to replace an existing credit card that is already on file, you’ll need to remove the existing card first. After supplying your password, you’ll see your current card’s information displayed. Click the 'Remove Credit Card' Button in the bottom left, and then follow the steps above to add a new card.

Cart Questions:

I placed an order but did not receive an email confirmation. What should I do?

First, check your Spam/Junk folder for the confirmation email. If you still cannot find it, please open a Help Ticket and notify us about this. To the best of your knowledge, include a list of the items that were in your order. We’ll investigate and ensure your order went through correctly, or resolve any issues if necessary.

I received my photo order in the mail and noticed a problem with my order. What should I do?

Please open a Help Ticket and notify our customer support team about this. In your ticket, please describe the problem with your order, including your order number. The order number can be found on the mailing label of the package your order came in. Additionally, if you purchased photo prints, please include the ID on the back of the photo in question. We’ll investigate to see what happened, and get back to you soon.

How can I cancel my photo order?

Due to the speed at which our photo order fulfillment company operates, orders begin being printed within minutes of your order being placed. Unfortunately, we are unable to cancel orders once they have been submitted.

Can I return any of the items I received in my photo/gift order?

All photo and gift items are made to order. Because each item is custom made, photos and gifts are not returnable and nonrefundable.

When will my order be shipped?

Photo print orders are typically printed the same day and shipped the next. Photo gift orders (posters, mousepads, t-shirts, and puzzles) typically take one or two additional days to produce and then be shipped. Also note that if you’ve ordered a combination of matte and glossy finish photos, they’ll be shipped in individual packages and may arrive separately.

Where can photo and gift orders be shipped too?

We are able to ship orders worldwide.

How are international photo orders shipped?

International orders are shipped using Brokers Worldwide.

What carriers do you use for domestic shipping of photo and gift orders?

We ship your order via USPS for standard ground shipping, and use UPS for Overnight, 2nd Day, and Ground over 1 lb.

Are the packing materials you use made from recyclable materials?

Yes. All of the paper, cardboard, Tyvek, and mug boxes are recyclable. We are a green company that values our environment and try to promote recycling and paper savings in all that we do.

What are our standard shipping rates for photos and gifts?

Our standard rates are as follows:

USPS Domestic Shipping $1.99

2-Day Domestic Shipping $6.99

Overnight Domestic Shipping $9.99

International Shipping $5.99

Note: the final shipping rate is determined by the base rate plus an additional fee based upon the weight of the final order.

Gifts (e.g. posters, mugs, mouse pads, puzzles, and T-shirts) have different shipping charges than Photos.

USPS Domestic Shipping $7.99

2-Day Domestic Shipping $15.99

Overnight Domestic Shipping $25.99

International Shipping $11.99

Guest Accounts Questions:

How many guests am I allowed to create on my account?

If your camp allows guests accounts, you may create unlimited guests on your account.

How do I set up a Guest Account for our family & friends?

Select Guest Accounts under the Online Community section. Supply the guest’s information, and then click the button to Create Guest Account. You must opt in any camper that you would like your guest to be able to email. Two things to note - Guest Accounts can only be created by custodial parents, and not all camps offer guest accounts. If you do not see this option, your child’s camp has elected not to use this feature.

My Guest did not receive their login information, what do I do?

  • Ask your Guest to check their Junk/Spam email folder. Sometimes this email can get filtered there.

  • Double check that you have the correct email address for your Guest. Click on the 'Manage' button next to that person's Guest Account. If their email address is incorrect, create a new Guest Account for them with their correct email address, and delete the old, incorrect account.

  • Resend your Guest's Login Information by clicking on the 'Resend Invite’ button next to their Guest Account.

  • If your guest does not receive the resend email invite, their email server may be rejecting it. This is something beyond our control—some companies and corporations have strict email filters that may prevent the email from being delivered. If this is the case, ask your guest to supply a personal email instead.

  • If a guest does not respond to the invite after three days, you’ll need to send them a new email invite.

I gave my guest some CampStamps, but did not receive a confirmation email. Did they receive the CampStamps?

Yes. You can view your history of CampStamp transactions by navigating to your CampInTouch homepage. Click 'Give Some' under the CampStamps section, and a popup window will appear. Click the 'Transactions' tab within that window, and you’ll find a list of all CampStamp purchases and gifts. This gives you an easy way to track the CampStamps you’ve bought, and those you’ve given to guests and spouses.

Technology and Browser FAQ

For optimal performance on CampInTouch, it's recommended to use the latest version of your web browser (Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari.)

Regularly updating your browser enhances your overall web browsing experience, not just on CampInTouch. While some browsers update automatically, others might need you to manually download the latest version.

You can find the newest versions of the five most popular web browsers on this page:

www.outdatedbrowser.com

APPLE IOS

What Versions of Apple IOS are Supported?

Apple supports the last three versions of its operating systems for bug and security updates, so if your iPhone runs iOS 13 you should be ok. So that means Apple supports the iPhone 6s or newer when it comes to software updates. In fact, in January 2023 Apple updated iOS 12 with a security update, which will have covered iPhone 6 and iPhone 5s.

However, we would advise that if you have an iPhone 6 or older and are concerned about security it is time to update your iPhone.

How do I Clear my Apple Cache?

If you believe that you are seeing a less than current version of a page, find your browser in the list below to learn how to clear your cache.

Safari for iOS

  1. Open your Settings app.

  2. Tap Safari.

  3. Tap Clear History and Website Data and confirm.

  4. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

  1. Tap Chrome menu > Settings. Tap Privacy.

  2. Tap Clear Browsing Data.

  3. Choose the data type you want to clear.

  4. Tap Clear Browsing Data.

  5. Close/quit all browser windows and re-open the browser.

ANDROID OS

What Versions of Android OS are Supported?

Android supports the four most recent releases of its operating systems. Release 11, 12, 12.1 and 13 will support CampInTouch and Campanion mobile apps.

How do I Clear my Android Cache?

If you believe that you are seeing a less than current version of a page, find your browser in the list below to learn how to clear your cache.

Android

The process to clear your cache, cookies, and history may differ depending on the model of your Android device and your browser.

  1. Go to Settings and choose Apps or Application Manager.

  2. Swipe to the All tab.

  3. In the list of installed apps, locate and tap your web browser. Tap Clear Data and then Clear Cache.

  4. Close/Quit all browser windows and re-open the browser.

Chrome for Android

  1. Tap Chrome menu > Settings. Tap (Advanced) Privacy.

  2. From the “Time Range” drop-down menu, select All Time.

  3. Check Cookies and Site data and Cached Images and Files.

  4. Tap Clear Data.

  5. Close/quit all browser windows and re-open the browser.

Did this answer your question?