Navigate to Forms > Forms and Documents for Your Family. Click the green 'Add Another Authorized Grown-Up' button and add to the information fields. Select the campers authorized to be released to this adult and click "Save Authorized Grown-Up'

Camps will from time to time require a pdf upload of forms. CampInTouch upload function supports only a single PDF file or a single image file.

Scan or take a photo of the completed document and save it to your computer or phone. Click the 'Upload' icon to the right of the form and choose the file. Click the grey 'Upload' button on the bottom right once it is attached.

If you are interested in signing up another child for camp (and you are the legal guardian) you may fill out the online application. Using the same email address and password currently in use for your account, choose the 'Another Child' radio button from the Camper Application to enter your campers information.

Tip: We recommend additionally getting in touch with your camp directly to alert them to the new camper registration.

From your account page, navigate to 'Phone Reservations' and select a date from the dropdown Manu. A list of times will populate in Time Slots for you to choose from. Lastly, select the number you would like the call to be placed from the third dropdown. If you would like an email confirmation of your reservation sent, click the blue button on the bottom left.

Note: If you need to change the reservation, simple reselect from the available times on the dropdowns.

Choose the Financial Management link under the Your Family section. You’ll find a link to Add a debit/credit card below any existing cards you have on file. Click the link, and you’ll supply your card’s information.

Related Question: How do I change my credit card information to purchase CampStamps and Photos?

If your camp has enabled the option to make payments online, you will be able to pay your balance in the Financial Management link from the Your Family section.

Click the 'Make Payment' button in the lower right of the page. In the popup window, enter the amount you wish to pay, select which credit card to use, and click 'Make Payment'.

Note: If the "Make Payment" button isn't showing, make sure you have a credit card or eCheck Account added. If it's still unavailable, contact your child's camp, as they may not accept online payments.

In your CampInTouch account, select the choice for Login Details under the Your Account section. On the Login Details page, you’ll confirm your old password, and then supply a new one. You may also update your email here if necessary.

Click on the 'Retrieve/Set Password' link, which can be found on your camp's login page.

Note: if you’ve previously accessed CampInTouch and set up security questions (mother’s maiden name, name of first pet, etc), you’ll be asked to answer those questions to reset your password. If this is your first time using your CampInTouch account, you’ll be asked to set those up. If you do not remember the answers to these questions, contact your child’s camp directly, and request a 'Reset Invite'.

Please contact your child’s camp directly, as your account is linked through them. Campminder cannot cancel your account; you must speak with your child’s camp directly.

This is up to your camp. If your camp has added this feature, you will see the Email link in the Online Community section of your account. There, you can select the camper recipient and add a message. If this is not available to you, we recommend you reach out to your camp directly to see what their camper communication options are.

Campminder does not offer the ability for parents and guests to email staff through our system. Many camps allow staff to check their personal email periodically during the week. Contact your camp directly to find out their policy regarding contacting staff.

Yes! But in a somewhat unique way. When sending an email, you may see an option to “request a handwritten reply”. If you check this box, your camper will receive a blank sheet of paper to write back to you, which will be delivered to your eLetter inbox on this site. Replies can be read at a cost of one CampStamp per page. Note- if you do not see this option, it is not available for your child’s camp and cannot be enabled.

Yes, it does. If you select additional features like SmartWords or Sudoku, they will be included as part of the one page email to your camper. The system recognizes this, and prevents you from going over the limit - so no need to worry; your camper will see all the text the page will allow you to type. An error will be presented if you’ve gone over the maximum character limit.

No. The email system only supports the Latin alphabet. We are currently unable to send message in Hebrew, Russian, Chinese, or any other languages that use characters outside of the Latin alphabet. Additionally, the system does not currently support sending emojis.

This answer varies from camp to camp. Since the answer is dependent on what camp your child attends, it would be best to call them directly to inquire. Campminder tech support cannot answer this question for you.

You’ll have access to a “Sent Box” within the Email section of CampInTouch. Go to your homepage, then access Email. You’ll find a link for “Previous Emails” towards the top of the page. Clicking it will bring up a new window. You can find emails that you’ve sent earlier in this window. A status of “Pending” means that you’ve sent it, but your child’s camp has yet to print it out. A status of “Delivered” indicates that it has been printed to be ready to be delivered to your child.

Yes; each camper has a SummerAddress that can be used with any email program. More information can be found by clicking the orange SummerAddress banner within the Email section. Basically, you’ll enable the SummerAddress within that same banner, and then be able to email your camper’s unique address directly from your email account.

Note: CampStamps are still required and debited when using the SummerAddress.

Yes and No. Anyone can email your camper at their SummerAddress as long as the following conditions are met:

Yes; each email can have a maximum of 5,000 characters. Additionally, your message will need to fit on one printed page.

No. Attachments will not be delivered; only text can be sent using your child’s SummerAddress. If you’d like to attach a picture, you can use the Send-A-Smile feature at the bottom of the Email page on CampInTouch.

Note: Not all camp’s allow for Send-A-Smile due to printer restrictions.

You’ll find a link for the Photos section under the Online Community area. Click it, and you’ll be brought to the Photo Gallery. From here, you can select dates and albums to view photos.

Photos are posted and updated by your camp. Please contact your camp directly to inquire about times they will be posted.

If you accidentally favorited a photo that you didn’t want to, you can easily unfavorite it. Go into your Favorites folder within the Photos section of CampInTouch, find the photo that you would like to remove, and click on the yellow star icon in the upper left so that it turns gray again. Next time you access your Favorites, the photo will no longer be there.

No. Once purchased, Photo Downloads cannot be returned.

No. They are purchased separately. A digital download is not included with the print purchase.

It will be located in your “Downloads” folder. On a Windows computer, the easiest way to access this will be to click your Start Button, and then choose “File Explorer” - this look varies in different versions, but generally, it may look like a file folder. From the File Explorer, you’ll find a folder for “Downloads” on the left. If you’re using an Apple computer, you can find your downloads folder within Finder, which is probably located in your Dock at the bottom of your Desktop.

Choose the link for 'Photos and CampStamps Payment”. Select Add Credit/Debit Card and supply your card details. You can then use this card to pay for purchases on the CampInTouch site.

Note: if you are attempting to replace an existing credit card that is already on file, you’ll need to remove the existing card first. After supplying your password, you’ll see your current card’s information displayed. Click the 'Remove Credit Card' Button in the bottom left, and then follow the steps above to add a new card.

First, check your Spam/Junk folder for the confirmation email. If you still cannot find it, please open a Help Ticket and notify us about this. To the best of your knowledge, include a list of the items that were in your order. We’ll investigate and ensure your order went through correctly, or resolve any issues if necessary.

Please open a Help Ticket and notify our customer support team about this. In your ticket, please describe the problem with your order, including your order number. The order number can be found on the mailing label of the package your order came in. Additionally, if you purchased photo prints, please include the ID on the back of the photo in question. We’ll investigate to see what happened, and get back to you soon.

Due to the speed at which our photo order fulfillment company operates, orders begin being printed within minutes of your order being placed. Unfortunately, we are unable to cancel orders once they have been submitted.

All photo and gift items are made to order. Because each item is custom made, photos and gifts are not returnable and nonrefundable.

Photo print orders are typically printed the same day and shipped the next. Photo gift orders (posters, mousepads, t-shirts, and puzzles) typically take one or two additional days to produce and then be shipped. Also note that if you’ve ordered a combination of matte and glossy finish photos, they’ll be shipped in individual packages and may arrive separately.

We are able to ship orders worldwide.

International orders are shipped using Brokers Worldwide.

We ship your order via USPS for standard ground shipping, and use UPS for Overnight, 2nd Day, and Ground over 1 lb.

Yes. All of the paper, cardboard, Tyvek, and mug boxes are recyclable. We are a green company that values our environment and try to promote recycling and paper savings in all that we do.

Our standard rates are as follows:

USPS Domestic Shipping $1.99

2-Day Domestic Shipping $6.99

Overnight Domestic Shipping $9.99

International Shipping $5.99

Note: the final shipping rate is determined by the base rate plus an additional fee based upon the weight of the final order.

Gifts (e.g. posters, mugs, mouse pads, puzzles, and T-shirts) have different shipping charges than Photos.

USPS Domestic Shipping $7.99

2-Day Domestic Shipping $15.99

Overnight Domestic Shipping $25.99

International Shipping $11.99

If your camp allows guests accounts, you may create unlimited guests on your account.

Select Guest Accounts under the Online Community section. Supply the guest’s information, and then click the button to Create Guest Account. You must opt in any camper that you would like your guest to be able to email. Two things to note - Guest Accounts can only be created by custodial parents, and not all camps offer guest accounts. If you do not see this option, your child’s camp has elected not to use this feature.

Yes. You can view your history of CampStamp transactions by navigating to your CampInTouch homepage. Click 'Give Some' under the CampStamps section, and a popup window will appear. Click the 'Transactions' tab within that window, and you’ll find a list of all CampStamp purchases and gifts. This gives you an easy way to track the CampStamps you’ve bought, and those you’ve given to guests and spouses.